--- title: Auction Item Conditions description: Information on condition of auction items --- [Skip to content](https://support.compucycle.com/auction-item-conditions#main-content) English Show submenu for translations ![CompuCycle\_hi-res\_logo](https://support.compucycle.com/hs-fs/hubfs/CompuCycle_hi-res_logo.png?width=100&height=100&name=CompuCycle_hi-res_logo.png) - [About Us](https://compucycle.com/about-us/) - [Contact Us](https://compucycle.com/contact-us-2/) - [News & Articles](https://compucycle.com/blog/) - [Customer Portal](https://support.compucycle.com/_hcms/mem/automatic-login-loading-message?redirect_url=https://support.compucycle.com/support-ticket) Open main navigation Close main navigation - [About Us](https://compucycle.com/about-us/) - [Contact Us](https://compucycle.com/contact-us-2/) - [News & Articles](https://compucycle.com/blog/) - [Customer Portal](https://support.compucycle.com/_hcms/mem/automatic-login-loading-message?redirect_url=https://support.compucycle.com/support-ticket) - English Show submenu for translations Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [CompuCycle Support](https://support.compucycle.com/?hsLang=en) 2. [Live Auctions](https://support.compucycle.com/live-auctions?hsLang=en) May 26, 2026 # Auction Item Conditions **Are the products on your auctions working?** Yes, all products on our auctions are tested for functionality. We provide a 30-day warranty on hardware except for laptop batteries, which have no warranty. **Are the batteries in the notebooks new or used?**  The batteries are used and tested to hold a 30 minute charge under normal Windows conditions.  **Do the batteries in laptops have a warranty?** Laptop batteries are considered consumables and do not have a warranty. **Am I able to inspect the goods before I make an offer?** No, because the product is already packed and banded for shipment prior to the auction. However, we usually have 3 to 5 pictures of the product on the auction site. Product condition is specified in the manifest. **Am I able to inspect the goods if I win a bid?** No, because the product is already packed and banded for shipment prior to the auction. However, we usually have 3 to 5 pictures of the product on the auction site. We also provide pictures of the pallets for each order that is shipped. Product condition is specified in the manifest. **What is the health of the hard drives that you sell?** Hard Drives are all tested working and the health is between 80% and 100%. **What is the difference between a grade B and a grade C in laptops?** A grade C unit will have the same cosmetic defects as a grade B but more severe, e.g. a scratch on the plastics in the grade C may be a bit deeper, or a dent may be a bit larger. **Are laptop screens all in grade A condition?** - Laptop screens may have some of the following issues: - Slight/heavy pitting in screen - Dark or light spots on screen - Slightly dim screen - Small scratches on screen - However, none of the above affects the functionality of the units. Detailed information on the condition of the lots can be found in the manifest. **Are the iPhones unlocked?** CompuCycle does NOT resell MAM, MDM, iCloud (FMIP) locked, or Jailbroken devices. The units may be “carrier locked”. Those associations are disclosed on the inventory sheet of each bid listing. **Can I purchase grade D or non-working/untested product?** No. Grade D, non-working and untested products are all shredded in our shredding facility and are not available for purchase. - [General](https://support.compucycle.com/general?hsLang=en) - [Accepted and Prohibited Items](https://support.compucycle.com/accepted-and-prohibited-items?hsLang=en) - [Live Auctions](https://support.compucycle.com/live-auctions?hsLang=en) - [Pickups](https://support.compucycle.com/pickups?hsLang=en) - [Drop-Offs](https://support.compucycle.com/drop-offs?hsLang=en) - [Scheduling and Logistics](https://support.compucycle.com/scheduling-and-logistics?hsLang=en) - [Sales & Wholesale](https://support.compucycle.com/sales-wholesale?hsLang=en) - [Fees, Payments, and Invoices](https://support.compucycle.com/fees-payments-and-invoices?hsLang=en) - [Online Portal](https://support.compucycle.com/online-portal?hsLang=en) - [Careers](https://support.compucycle.com/careers?hsLang=en) [![CompuCycle\_hi-res\_logo](https://support.compucycle.com/hs-fs/hubfs/CompuCycle_hi-res_logo.png?width=100&height=100&name=CompuCycle_hi-res_logo.png "CompuCycle_hi-res_logo")](https://compucycle.com) ## CompuCycle, Inc. [CompuCycle.com](https://compucycle.com) Help Center [713-869-6700](tel:7138696700) 8019 Kempwood Dr. Houston, Tx. 77055 Copyright © 2026, CompuCycle, Inc.